Privacy & Cookie Policy

1. Who we are

This website is operated by Vera Milano Shoes ("we", "us"). For any privacy-related request you may contact us at selene@veramilanoshoes.shop.

2. Data we collect

We only process personal data that you provide voluntarily when you contact us by email, WhatsApp or Instagram to request a pair — typically your name, contact details, shipping address and order preferences. We do not collect payment data through this website.

3. Legal basis (GDPR)

We process your data on the basis of (a) your consent, (b) the performance of a contract when you place an order, and (c) our legitimate interest in operating and securing the website.

4. Cookies

A cookie is a small text file stored on your device. This site uses only the following categories:

• Strictly necessary — required for the site to work (e.g. remembering your cookie choice in local storage). These are set without consent as permitted by the GDPR and the ePrivacy Directive.
• Optional — analytics or marketing cookies are only set if you click "Accept all" in the cookie banner. At the time of writing, this site does not use third-party analytics or advertising cookies.

You can withdraw or change your consent at any time by clearing your browser's site data for this domain, which will cause the cookie banner to reappear on your next visit.

5. Your rights

Under the GDPR you have the right to access, rectify, erase, restrict or object to the processing of your personal data, and the right to data portability. To exercise any of these rights, contact us at selene@veramilanoshoes.shop. You also have the right to lodge a complaint with your local data protection authority.

6. Data retention

We retain order-related correspondence for as long as necessary to fulfil the order and to comply with applicable legal obligations. General enquiries are deleted once they are no longer needed.